Last Update: 14/12/2025

These Terms and Conditions (“Terms”) apply to all passengers who book or use taxi services provided by Thanks Drive, operated by ABDB Enterprise Limited, registered in England & Wales.

By booking or using our services, you agree to be bound by these Terms.

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“We”, “Us”, “Our” refers to ABDB Enterprise Limited T/A Thanks Drive.

“Passenger”, “You” refers to any individual making a booking or travelling in our vehicles.

“Booking” refers to any reservation made via phone, website, app, or third-party platform.

“Vehicle” refers to any licensed taxi or private hire vehicle operated by us.

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• We operate strictly as a Private Hire service.
• All journeys must be pre-booked through our website or mobile app.
• We do not accept street hails or immediate hire without a confirmed booking.

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• All bookings are subject to availability and acceptance.
• A booking is confirmed once payment is successfully received and confirmation is issued via the website, app, email, or SMS.
• Customers must provide accurate pickup details, contact information, and passenger numbers.
• Passengers must be over the age of 18 unless accompanied by an adult.
• No pets permitted unless agreed prior to the booking in writing.

We reserve the right to refuse or cancel bookings for safety, legal, or operational reasons.

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• All fares are fixed or quoted at the time of booking.
• Prices are calculated based on distance, time, and journey details provided.
• Additional charges may apply where applicable, including:
  • Waiting time beyond the free allowance
  • Airport parking or drop-off charges
  • Toll roads or congestion charges
  • Excess luggage or additional passengers not declared at booking

All prices are inclusive of VAT where applicable.

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• Full payment is required at the time of booking.
• Accepted payment methods are card payment or bank transfer.
• Bookings will not be confirmed until payment has cleared.
• Failed or reversed payments may result in cancellation and refusal of future bookings.

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• Cancellations must be made at least 4 hours before the scheduled pickup time.
• Cancellations made less than 4 hours before pickup are non-refundable.
• Failure to attend the pickup location or failure to respond to contact attempts will be treated as a no-show and charged at 100% of the fare.
• This policy applies to all bookings, including airport and long-distance journeys.

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• A free waiting period of 2 minutes applies from the scheduled pickup time.
• Waiting time beyond this allowance may be charged.
• If a passenger cannot be contacted within a reasonable time, the booking may be marked as a no-show.

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• Passengers must:
  • Behave in a safe, respectful, and lawful manner.
  • Wear seatbelts at all times where provided.
  • Not smoke, vape, consume alcohol, or use illegal substances in the vehicle.

We reserve the right to terminate a journey without refund if passenger behaviour is abusive, unsafe, or illegal.

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• Passengers under the age of 18 must be accompanied by an adult.
• Children must be supervised at all times.
• Any required child seats must be requested at the time of booking.
• Passengers are responsible for compliance with UK child seat legislation.

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• Luggage is carried at the passenger’s risk.
• We are not responsible for damage caused by unsuitable, excessive, or improperly secured items.
• Assistance with luggage is provided at the driver’s discretion.

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• We are not responsible for items left behind but will make reasonable efforts to assist with their return.
• Items found in vehicles will be recorded and returned to South Gloucestershire Council or the local Police Station within 24 hours.

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• We aim to provide timely service but are not liable for delays caused by:
  • Traffic congestion
  • Roadworks or accidents
  • Weather conditions
  • Events beyond our reasonable control
  • Unforeseen circumstances

No compensation is payable for such delays.

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• We reserve the right to substitute vehicles or drivers where necessary.
• All vehicles and drivers are fully licensed in accordance with South Gloucestershire Council requirements.

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• Our liability is limited to the value of the fare paid for the journey.
• We are not liable for indirect or consequential losses.
• Nothing in these Terms limits liability for death or personal injury caused by our negligence.

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• Complaints must be submitted within 14 days of the journey.
• Contact details:
  • Email: info@thanksdrive.com
  • Phone: 07440680561

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• Personal data is processed in accordance with UK GDPR and our Privacy Policy.
• Booking and journey data may be retained for legal, licensing, and operational purposes.

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• We reserve the right to update these Terms at any time.
• The latest version will always be available on our website and mobile app.

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• These Terms are governed by the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of UK courts.