Privacy Policy

Last updated: 14/12/2025

This Privacy Policy explains how Thanks Drive (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, mobile application, or private hire services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: ABDB Enterprise Limited T/A Thanks Drive
Role: Licensed Private Hire Operator
Licensing Authority: South Gloucestershire Council
Contact Email: info@thanksdrive.com
Contact Number: 07440680561

We act as the Data Controller for personal data processed under this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following personal data:

a) Information You Provide
  • Full name
  • Email address
  • Phone number
  • Home address
  • Age
  • Pickup and drop-off addresses
  • Booking details (date, time, passengers, luggage)
  • Payment confirmation details (not full card numbers)
  • Communications with us (emails, messages, calls)
b) Automatically Collected Data
  • IP address
  • Device and browser information
  • App usage and booking activity
  • Cookies and similar tracking technologies
3. How We Use Your Personal Data

We use your personal data to:

  • Process and manage bookings
  • Take and confirm payments
  • Communicate booking updates and notifications
  • Provide customer support
  • Meet legal, licensing, and regulatory obligations
  • Prevent fraud and misuse
  • Improve our website and app functionality
4. Legal Bases for Processing

Under UK GDPR, we process your data based on the following lawful grounds:

  • Contractual necessity – to provide the private hire service you book
  • Legal obligation – to comply with licensing and tax requirements
  • Legitimate interests – service improvement, fraud prevention, dispute handling
  • Consent – where required (e.g. marketing communications)
5. Payment Information
  • Payments are processed securely by third-party payment providers.
  • We do not store full card details.
  • Bank transfer details are used only to confirm payment.
6. Sharing Your Personal Data

We may share your data with:

  • Licensed drivers assigned to your booking
  • Payment service providers
  • IT and booking system providers
  • Regulatory bodies or law enforcement where legally required

We do not sell or rent your personal data to third parties.

7. Data Retention
  • Booking and journey records are retained for up to 6 years to meet legal and licensing requirements.
  • Marketing data is retained until consent is withdrawn.
  • Data is securely deleted when no longer required.
8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

Requests can be made using the contact details above.

9. Cookies
  • Our website and app use cookies to improve functionality and user experience.
  • You can manage or disable cookies through your browser or device settings.
  • For more details, see our Cookie Policy (if applicable).
10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encryption
  • Restricted access to personal data
  • Regular system updates and monitoring
11. Third-Party Links

Our website or app may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Children’s Data
  • Our services are not directed at children.
  • Personal data relating to children is processed only where necessary for the booking and in accordance with the law.
13. Complaints

If you have concerns about how we handle your data, you may contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk

14. Policy Updates
  • We may update this Privacy Policy from time to time.
  • The latest version will always be available on our website and mobile app.